Frequently Asked Questions
Everything you need to know about your Fetch N Buy gourmet experience.
How do you ensure the freshness of your food products?
We maintain strict temperature-controlled storage and partner with premium suppliers to ensure every item is packed at peak freshness. Each package is inspected for quality before it leaves our warehouse.
What is the typical shipping time for perishable items?
To maintain quality, perishable items are shipped via expedited courier. Most orders arrive within 1-2 business days, and we use insulated packaging with cold packs when necessary.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our food products arrive within their safety and quality windows.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Are your products suitable for people with specific allergies?
Detailed ingredient lists and allergen warnings are provided on every product page. Please review these carefully, as some items are processed in facilities that handle nuts, dairy, and gluten.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive a tracking number via email that allows you to monitor your delivery's progress from our door to yours.